Terms & Conditions — d10d Platform Rules

01 Acceptance of Terms

By accessing the d10d platform — whether through the website at d10d.net, the Android APK, or the iOS mobile browser experience — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

If you do not agree with any part of these terms, you should not create an account or use the d10d platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version.

02 Eligibility and Account Registration

To register and use a d10d account, you must meet all of the following requirements:

• You are at least 21 years of age.
• You are located in the Philippines at the time of play.
• You are registering on your own behalf, not on behalf of another person.
• You have not previously had a d10d account closed or suspended for a breach of these terms.
• Online gaming is not prohibited under any law applicable to your specific situation.

During registration, you will be required to provide accurate personal information including your full name, date of birth, and contact details. d10d may request identity verification (KYC) documents at any point — including before processing a withdrawal — to confirm your eligibility and protect your account.

03 Account Rules and Responsibilities

Each player may hold only one d10d account. Operating multiple accounts — even under different email addresses or phone numbers — is a breach of these terms and may result in all accounts being suspended and balances forfeited.

You are solely responsible for keeping your login credentials secure. Do not share your password or OTP codes with anyone. d10d will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact support immediately.

• Keep your account information — name, contact number, payment details — accurate and up to date.
• Do not allow anyone else to use your account, even a family member.
• You are responsible for all activity that occurs under your account.
• Notify support promptly if your registered contact details change.

d10d uses OTP verification and SSL encryption to protect your sessions. You can further protect your account by logging out after each session, especially on shared or public devices.

04 Deposits and Payments

All deposits on d10d are made in Philippine Peso (PHP). We support local payment channels including Philippine bank transfer and local e-wallets such as GCash and Maya. These payment channels are provided for your convenience — d10d does not endorse any specific payment brand as a regulatory body or gaming guarantor.

• Deposits must come from a payment account registered in your own name.
• Third-party deposits — funds sent from another person's account — are not accepted and may be reversed.
• Credit cards and cryptocurrency are not accepted as deposit methods on d10d.
• Minimum and maximum deposit amounts apply and are shown during the deposit process.

Funds deposited into your d10d account are held for gaming purposes only. By depositing, you confirm the funds are yours and are not derived from any unlawful activity.

05 Withdrawals

You may request a withdrawal of your available PHP balance at any time, subject to the following conditions:

• Your account KYC verification must be complete before a withdrawal is processed.
• Withdrawals are sent to a bank account or e-wallet registered in your own name — the same name on your d10d account.
• Withdrawal requests are subject to minimum and maximum amounts as shown on the Withdrawal page.
• Any applicable bonus wagering requirements must be satisfied before the associated funds can be withdrawn.
• d10d reserves the right to request additional verification documents before processing large withdrawals.

Processing times vary by payment channel and are described in detail on the Withdrawal page. d10d is not responsible for delays caused by the receiving bank or e-wallet provider once funds have been dispatched from our system.

06 Gameplay and Fair Use

d10d offers slots, live casino tables, fish games, sports betting, and eBingo. All games are provided for entertainment and real-money play in PHP. The following conduct is strictly prohibited across all game categories:

• Using automated software, bots, scripts, or any tool that provides an unfair advantage.
• Exploiting software bugs, errors, or unintended platform behaviour to gain funds.
• Colluding with other players to manipulate game or betting outcomes.
• Placing bets to qualify for promotions without genuine gaming intent (bonus abuse).
• Any attempt to launder funds through the gaming platform.

Game results on d10d are determined by certified random number generators for slots and electronic games. Live casino results are determined by the live dealer in real time. d10d does not manipulate outcomes and does not guarantee any win rate, payout, or return to player figure for individual sessions.

Sports betting results are settled based on official results from the relevant sporting bodies. In the event of a dispute over a result, d10d's decision — made in good faith based on available official information — is final.

07 Promotions and Bonuses

d10d may offer promotions, bonuses, and cashback programmes to eligible players from time to time. Each promotion is subject to its own specific terms, which will be communicated when the offer is presented. General rules that apply to all d10d promotions include:

• Promotions are available to eligible, verified accounts only.
• Bonus funds are subject to wagering requirements before withdrawal is permitted. Requirements will be stated in the promotion terms.
• d10d does not guarantee any specific bonus amount, percentage, or availability period — offers may change without prior notice.
• Attempting to claim a promotion through multiple accounts or through abuse of the offer mechanics will result in the bonus being voided and the account reviewed.
• d10d reserves the right to withdraw, modify, or cancel any promotion at its discretion.

08 Responsible Gaming

d10d is committed to promoting a healthy gaming environment. Gaming is entertainment — it should never be used as a way to generate income or recover financial losses. We actively encourage all players to use the self-management tools available in their account settings.

• Set a PHP deposit or session limit before you start playing.
• Use session time reminders to track how long you have been playing.
• Self-exclusion is available if you feel you need a break — contact support or use the account settings tool.
• d10d does not promise wins, guaranteed returns, or risk-free outcomes of any kind.
• If gaming is causing you or someone you know distress, seek help through appropriate counselling services.

For full guidance on managing your gaming activity, visit the Responsible Gaming page. This platform is for adults aged 21 and above only.

09 Privacy and Data

d10d collects and processes personal information to operate your account, verify your identity, process payments, and comply with applicable requirements. The full details of how your data is handled — including what is collected, how it is stored, and your rights — are set out in the Privacy Policy.

By creating a d10d account, you consent to the collection and use of your personal data as described in the Privacy Policy. Key points include:

• Your personal data is protected using SSL encryption across all account and payment sessions.
• KYC documents submitted for verification are stored securely and used only for identity and eligibility checks.
• d10d does not sell your personal information to third parties for marketing purposes.
• You may request access to or deletion of your data by contacting support, subject to applicable legal retention requirements.

10 Suspension and Termination

d10d reserves the right to suspend, restrict, or permanently close any account that is found to be in breach of these Terms and Conditions. Circumstances that may lead to suspension include but are not limited to:

• Providing false or misleading registration information.
• Operating more than one account.
• Using prohibited software or methods during gameplay.
• Engaging in or attempting money laundering through the platform.
• Abusive or threatening behaviour directed at d10d staff or other players.
• Accessing the platform from a restricted jurisdiction.

In cases of suspected fraud, d10d may freeze account balances pending investigation. If the investigation confirms a breach, the balance may be forfeited in full. If no breach is found, the account will be reinstated and the balance restored.

You may close your d10d account voluntarily at any time by contacting support. Any remaining verified balance in PHP will be returned to you through your registered withdrawal channel, subject to the standard withdrawal process.

11 Limitation of Liability

d10d provides the platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee that the platform will be free from interruptions, errors, or temporary outages. Scheduled and unscheduled maintenance may occur.

• d10d is not liable for losses resulting from connectivity issues on your end, including mobile data interruptions or Wi-Fi outages.
• We are not responsible for bets or game sessions that could not be completed due to a technical fault on your device.
• In the event of a platform error that results in an incorrect payout — whether too high or too low — d10d reserves the right to correct the balance to the accurate amount after investigation.
• d10d's total liability to any player in connection with a dispute shall not exceed the amount of funds held in that player's account at the time of the dispute.

Nothing in these terms limits liability for matters that cannot be excluded under applicable law.

12 Changes to These Terms

d10d may update these Terms and Conditions from time to time. When material changes are made, we will update the "last updated" date at the top of this page. For significant changes, we may also notify registered players via their registered contact details.

Your continued use of the d10d platform after the updated terms have been posted constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting support.

13 Contact and Support

If you have any questions about these Terms and Conditions, or if you need help with your d10d account, our support team is available to assist you.

• Email: [email protected] (plain text — no clickable link)
• FAQ: Visit the FAQ page for answers to common account, payment, and game questions.
• Responsible Gaming: For self-exclusion, deposit limits, or gaming concern support, see the Responsible Gaming page.

Support is available in English. Response times may vary depending on enquiry volume, but we aim to address all account-related questions promptly.